Consulting Skill Part 1 - Lottemart Case.

My DVD player was broken this morning. Argghhhhh... I hate Chinese!!! I swear I'll never buy Chinese product anymore!!! For the rest of my life. (Haha, kinda imposibble). It's not even two weeks yet. Then, I remember something, if it is not 2 weeks yet, I can return the thing and have a new one.

Then, I came to Lottemart in Gandaria City Mall. The place I bought that DVD Player.

Short story, I came to information and met this young lady. She said, "if you want to return the DVD Player, you need the buying struck." And I said, "Oh crap!! I don't have it anymore". Or, at least you should have a guarantee stamp from Lottemart", she added.

Ok, then I replied:
first, I never being told to keep the receipt buying struck, to return broken thing.
Second, I never being told to have a Lottemart stamp first I bought that thing.

She keep rejecting me!! Without any action she wanted to do for helping me.

Then I asked her to call her Manager. His name is Mardi. The same thing happened with him. He also keep rejecting me. Quite long conversation goes on and on.

Then, I said to my self. This is super crap!! They keep rejecting me without even try. So, I told to the Manager:

"With all due respect Sir, this is just a DVD Player. The price it self is not that expensive. I can just buy a new one easily. But, what you're doing here is keep rejecting me. You are really not a good consultant. Somehow, in this situation I am your customer. And, the first thing you should say is: "I understand you Sir, let me see what I can do". That's it! I will go away and still keep buying in Lottemart if you at least do something to help me. If somehow we can not find a way, it's alright. At least we already try something".

First lesson: CUSTOMER IS YOUR PARTNER, NOT YOUR ENEMY.

After saying that, Mardi, the Manager, seemed awaken. Then he replied: "Alright Pak, I'll try to ask the IT guy".

Then IT guy came. The conclusion is: "It can be solved if we have an administrator IT Password, but it takes a very long processes to have it".

So, I conclude, "if my kind of problem could be solved by you guys easily, will it be a great value add service to customer?"

Then I leave with hesitation whether I will coming back to that supermart or not. Most likely, not.

Welcome iPad Welcome Back

I can tell you, it's been super long time since I wrote my last blog. Well, it's alright, people changing all the time. I'm not even sure if I will consistenly write again. At least, now I have whity (my new iPad's nick name). Perhaps I can diligently write again. Prolly. I can't promise anything.

Well, in this special coming back moment, I would like to remind my self, why is actually the benefit of writing? What advantage taken for my self? Is it really working? 

The answer is I don't know. I'm not sure if I even care. Haha. But what I really like about is when people pay attention to me. Reading my blog, my videos on Youtube, reply my twit,etc. Frankly writing, I love to be famous. Who doesn't? Maybe only the famous people.

Noticing on my past writings, the No.1 hit is a writing called: "Menyanyi". I wrote quite details there, the technique and art of singing. It seems to be, many people make it a refference as a literatur for singing technique. I also found some links linked to that writings. The other one is the writing about My Mom Being Manipulated in Mall. Most people shared the same experience.

Well maybe, that's blog is all about. Write knowledge, sharing experience, etc. What I do want to know is, how to get many readers? Maybe I should write something serious often. People tend to like it. And knowledge is timeless.